Responsible Gaming
Last updated: 2 April 2025
Table of Contents
PetalPunch's Commitment to Responsible Gaming
PetalPunch strives to protect its players and promote responsible gaming as part of our customer service and social responsibility initiatives. We believe that ensuring a healthy gaming experience is a shared responsibility between us and our players. We encourage you to use the responsible gaming tools listed below to manage your gaming activities. To ensure a pleasant and affordable gaming experience, we fully support responsible gaming and have implemented measures to help players monitor and control their gaming behavior.
Introduction
- This Responsible Gaming Policy ("RSG Policy") describes the tools, information, and resources available to registered players on petalpunch.com.
- This RSG Policy is part of the PetalPunch Terms of Use. Terms defined in the Terms of Use carry the same meaning in this RSG Policy.
- PetalPunch may update the RSG Policy at any time. Changes take effect immediately after they are published on the platform.
- If changes negatively affect your current rights, you will be notified the next time you access the platform and must confirm your consent before you can continue playing.
RSG Program from PetalPunch
The PetalPunch program for responsible gaming ("RSG Program") provides tools and information to:
- Help players make informed decisions during gameplay.
- Prevent problematic gaming behaviors.
The RSG Program includes player education, control tools, and resources for professional support.
PetalPunch promotes responsible gaming by providing tools and information to players, but the final decision rests with the players themselves.
Our trained staff is ready to help you monitor your gaming behavior and offer control tools if necessary.
RSG Access Control Instruments
Breaks
- Available via the contact form on the platform under "Options for Responsible Gaming."
- Allows players to take a temporary break.
- Breaks can last 1, 3, 7, 14, or 30 days.
- Reactivation is only possible after the selected period has expired.
Self-Exclusion
- Available via the contact form.
- Restricts access to the account for longer periods.
- Available for 6 months, 1 year, 3 years, 5 years, or indefinitely.
- Marketing emails are paused.
- Temporary exclusions end automatically, while indefinite exclusions require a minimum of 6 months and a 7-day reflection phase to enable reactivation.
Permanent Closure
- Contact customer service to close your account permanently.
- Permanent closures cannot be undone.
Support Organizations
If gaming negatively impacts your mental health or finances, we recommend contacting the following organizations:
Gaming Addicts Anonymous (GAA)
Debt Advice:
Contact Information
For assistance with responsible gaming tools or additional support, please contact us:
Email: play@petalpunch.com
Website: petalpunch.com
Address: 8 Gilbert Street, Forth, Tasmania, 7310, Australia
Telephone: +61 (03) 6261 2665